Customer Care

To ensure a pleasant shopping experience for all Oree Mart customers , our shipping process is closely monitored and reported until the package leaves our door.

Whilst we will do our best to ensure your order is correct and in good shape , we do appreciate that mistakes can happen along the way.

In the case of you receiving a damaged product please report to us within 24hrs and email us proof on info@oreemart.com. We will do our best to come to a solution with you.

Due to health and hygiene regulations , It should be noted that under no circumstances will we refund products that have been opened/consumed. 

All returned goods must be guaranteed unopened and unused. We do not accept any third party returns other than those of the purchaser.

After Oree Mart agrees to your refund please return the item to the following address:

Unit 2 , 13-14 Surrey Street

Croydon , England

CR0 1RG

All shopping costs that occur due to a refund should be covered by the customer unless agreed otherwise with Oree Mart.

For any further help/enquires , please feel free to email us on info@oreemart.com

Disclaimer (Please Read before making your purchase)

The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site. Although we make reasonable efforts to update the information on the Site, we make no representations, warranties or guarantees, whether express or implied, that the content on the Site is accurate, complete or up to date.  Nothing in this paragraph applies to Oree Mart's liability in respect of products sold through the Online Stores.

Regarding product information, the product summary details including product packaging image have been prepared for information purposes only and are designed to enhance your shopping experience on the Oree Mart website.  While we have taken care in preparing this summary and believe it is accurate, it is not a substitute for your reading the product packaging and label prior to use.  You should note that product packaging and their ingredients are subject to change.  Please visit appropriate sales channels if the purpose of your purchase is based solely on collection.

Regarding delivery instructions, please provide clear and specific delivery instructions if any is required for your delivery, either through our website or by emailing to info@oreemart.com. Your instructions will be passed on to the selected courier provider who will be responsible for providing the delivery services and any matters regarding the service.

This policy is in addition to your statutory rights.